Personal Information Protection Policy
At Zanjani Cleaning Services, we are committed to delivering high-quality service while ensuring the protection of our users’ personal information. Since providing our services may require the collection, use, and disclosure of certain personal details, safeguarding this information is one of our top priorities.
We clearly communicate why and how we collect, use, and disclose personal information, obtain consent where necessary, and handle all data in a manner that aligns with reasonable expectations.
This Personal Information Protection Policy, in compliance with applicable privacy regulations, outlines the principles and practices we follow to protect our users’ personal data. Our commitment includes maintaining the accuracy, confidentiality, and security of this information while allowing users to request access or corrections as needed.
Policy 1 – Collecting Personal Information
1.1: We collect personal information only when necessary to fulfill specific purposes. If the reason for collection is not obvious, we will inform users before or at the time of data collection.
1.2: We may collect personal information for the following purposes:
- To verify identity
- To understand user preferences
- To provide the requested services
- To enroll users in programs
- To send relevant membership or service information
- To maintain service quality
- To comply with legal and regulatory requirements
- To respond to user inquiries
Policy 2 – User Consent
2.1: We will obtain user consent before collecting, using, or disclosing personal information, except in specific cases where consent is not required by law.
2.2: Consent may be provided directly or implied when the purpose of data collection is clear, and the user voluntarily provides information.
2.3: Implied consent may also apply when a user is notified and given an opportunity to opt out of data collection for purposes such as marketing or service updates but does not do so.
2.4: Users may withdraw their consent at any time, though this may affect our ability to provide certain services. If so, we will explain the potential impact of this to help users make an informed decision.
Policy 3 – Use and Disclosure of Personal Information
3.1: We will use or disclose personal information only as required to fulfill the purposes identified at the time of collection or for related purposes, such as:
- Contacting users about services that may interest them
3.2: Personal information will not be used or shared for any other purpose without user consent.
Policy 4 – Retention of Personal Information
4.1: If personal information is used to make a decision affecting a user, we will retain it for at least one year to allow the user reasonable access.
4.2: Beyond that period, we will retain personal information only as long as necessary for business or legal purposes.
Policy 5 – Accuracy of Personal Information
5.1: We take reasonable steps to ensure the accuracy and completeness of personal information before using or sharing it.
5.2: Users may request corrections to their personal data by submitting a written request with details of the necessary updates.
Policy 6 – Security of Personal Information
6.1: We are committed to protecting user data from unauthorized access, collection, use, disclosure, modification, or disposal.
6.2: Security measures include:
- Secure data transmission
- Encryption of stored information
6.3: Personal information will be securely disposed of, whether by shredding paper records or permanently deleting electronic data.
6.4: Our security policies and technologies are regularly reviewed and updated to ensure ongoing data protection.
Policy 7 – User Access to Personal Information
7.1: Users have the right to access their personal information, subject to limited legal exceptions.
7.2: Requests for access must be submitted in writing with sufficient details to identify the information sought.
7.3: Upon request, we will provide details on how personal information has been used and, if applicable, to whom it has been disclosed.
7.4: Information requests will be processed within 30 business days, or users will be notified if more time is needed.
7.5: A nominal fee may be charged for processing access requests. If applicable, users will be informed of any costs before proceeding.
7.6: If a request is denied, we will provide written reasons along with details on available recourse options.
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